Refund Policy

At ProLicence, customer satisfaction is our priority. Due to the nature of our digital products, we have implemented the following refund policy to ensure clarity and fairness.

Eligibility for Refunds

• Refunds are only granted if the license key provided is invalid or cannot be activated.
• Requests must be submitted within 7 days of purchase.

Non-Refundable Cases

• Purchases made by mistake or for the wrong product.
• Issues caused by the customer’s device or software incompatibility.
• Orders delivered successfully and working as intended.

How to Request a Refund

To initiate a refund, please email our support team at support@prolicence.io with the following information:

• Your order number and date of purchase.
• A detailed description of the issue, including screenshots if applicable.

Processing Time

Refunds are processed within 5-7 business days after approval. The amount will be credited back to the original payment method used during checkout.

Thank you for choosing ProLicence. We are here to assist you and ensure a seamless experience.